1. Information We Collect
We collect the information you provide when you request a quote, make a booking, or contact us. This typically includes your name, email address, phone number, country of residence, and travel details such as dates, party size and preferences. When you make a booking, we also collect the information needed to arrange and confirm your tour.
We do not collect or store full card or bank details on this website. Payments are made by bank transfer or through a secure payment link.
2. How We Use Your Information
Your information is used solely to:
- Prepare quotations and respond to your enquiries;
- Arrange, confirm and deliver your tour;
- Communicate with you about your booking, including confirmations and important updates;
- Meet our legal, accounting and regulatory obligations in Sri Lanka.
3. Sharing & Disclosure
We do not sell your personal information. We share it only with the suppliers necessary to fulfil your tour — for example hotels, transport providers and chauffeur-guides — and only to the extent needed to deliver the services you have booked. We may also disclose information where required by law.
4. Data Retention & Security
Your data is stored securely and kept only for as long as necessary to provide our services and to meet our legal and accounting obligations. We apply reasonable technical and organisational measures to protect it against unauthorised access, loss or misuse.
5. Cookies & Analytics
Our website uses cookies and similar technologies to keep the site working correctly, to remember your preferences (such as your selected currency), and to understand how visitors use the site. We may also use third-party analytics and advertising tools, including the Meta (Facebook) Pixel, to measure and improve our marketing. You can control or disable cookies through your browser settings; some features may not work as intended if cookies are disabled.
6. Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you, subject to any legal obligations that require us to retain it. To make a request, please contact us using the details below.
7. Third-Party Links
Our website may link to external sites, including our social media profiles and payment providers. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.
9. Contact Us
For any questions about this policy or your personal information, email us at support@delfttours.com or write to Delft Tours & Travels (Pvt) Ltd, No 29/5 Jayasinghe Road, Kirullapone, Colombo 06, Sri Lanka.