Cancellation by Traveler
Cancellations must be submitted in writing via email. The following refund schedule applies based on the notice period before the scheduled travel date:
- 30+ days before travel: Full refund minus a 5% administrative fee
- 15–29 days before travel: 50% refund
- 7–14 days before travel: 25% refund
- Less than 7 days before travel: No refund
Cancellation by Delft Tours
In the unlikely event that Delft Tours cancels a tour due to force majeure (natural disasters, political unrest, pandemics, etc.) or insufficient bookings, travelers will receive a full refund or the option to reschedule at no extra cost.
No-Show Policy
If a traveler fails to appear on the scheduled tour date without prior written notice, no refund will be issued.
Partial Tour Usage
No refund will be provided for any unused portion of a tour, including but not limited to missed accommodations, meals, transport, or activities, unless it is due to a fault by Delft Tours.
Refund Processing
Approved refunds will be processed within 10–15 business days via the original payment method. Bank transfer fees, if any, will be deducted from the refund amount.
How to Request a Refund
To request a refund, please email us at support@delfttours.com with your booking reference number and the reason for cancellation.